Testimonial - David & Cora
Dear Graham and the Team at New Designer Homes,
We would like to thank Graham and his team for our wonderful new home. We are more than delighted and even now, 12 months later, we still walk in the front door and say "wow", how lucky are we to be here in our New Designer dream home. Working with Graham and his team has been a painless and seamless experience and we would not hesitate to recommend New Designer Homes (NDH) to any prospective client.
Our story started months before we met Graham New at NDH. We started visiting home display centres. At times this was bewildering with so many options and variations to consider and having to wade past sales consultants (some very persistent). After months of weekend inspections we settled on a builder and started the process, with a sales consultant, to prepare a concept, a plan and obtain a quotation. However it soon became apparent that our expectations were not being met as we had to contend with a constant list of variations and amendments. We reached a point where we said enough was enough and walked away.
We than remembered being informed by the land sales consultant that Graham New from New Designer Homes had built numerous houses in our estate. So we arranged an appointment and met Graham and Jodie at the Warana office. Well what a breath of fresh air....
We quickly gained confidence with Graham who took us through all the aspects of building our house. Speaking with the builder was a new experience for us and we worked together to finalise the concept, house plans and agree on inclusions. Graham provided numerous design suggestions through out the concept and design stage which we considered without pressure. We adopted many suggestions and we are grateful for his contribution (knowledge, experience and attention to detail) as the end result, our home, is far better for it. The standard inclusions such as tapware, porcelain toilets, door furniture, windows and doors etc. were all of a high quality and minimal changes were required. It was a great feeling to know exactly where we were heading with our house (specifications) and the final cost before we started.
Construction started soon afterwards and we had the opportunity to visit the site and meet numerous trades people throughout the building process. All the trades people were very professional and courteous reassuring us that we were dealing with a professional builder and a well managed project site.
Graham and Jodie provided constant feedback on progress, with photos, and were always available to answer any questions we had. Of course we did decide on some last minutes changes and we had no problems negotiating these and minor additions.
The only delay we experienced was of course the wet season and Christmas holidays. We had hoped for an earlier completion so we could be in the home at Christmas but no matter as it all worked out fine and the house was still completed to schedule.
The handover took place after Christmas holidays at which Graham presented us with the keys, appliance warranty + maintenance documents and a walk through inspection to ensure we were 100% satisfied. Graham then presented us with a wonderful basket of assorted condiments and wines as a house warming gift. A very nice touch indeed.
Our interaction with New Designer Homes did not end there as we had follow up telephone calls from Graham and Jodie to ensure all was well and to review the 6 monthly Maintenance Record. The few minor items we identified were resolved without any problems.
So thank you Graham, Jodie and the team at New Designer Homes for our beautiful home which we are certain to enjoy for decades.
David and Cora Den Hertog